Policies

Return Policy:

If there is a problem with your order, please call us first!

If you throw the merchandise away before we inspect it, we will not refund any money, so please let us know if there is a problem.

If you are dissatisfied with your order, you must call within 48 hours of delivery. Pretty Pasta Company™ is committed to our customer’s complete satisfaction. Please note that the original shipping and handling charges are not refundable.

 


 

Shipping Policy:

Shipping Internationally? We have you covered!

Pretty Pasta Company™ has worked diligently with our shipping partners to get you the lowest prices, especially when you are shipping to those family members and friends out of the country. Different countries carry different restrictions as to what they accept so please make sure what you are ordering will be accepted by the country you are shipping to.

Once a package leaves the USA, Pretty Pasta Company™ no longer holds responsibility of any duties, mishandling or restrictions that local governments may have toward the package.

When do we ship your order?

Pretty Pasta Company™ IN STOCK orders are processed and shipped daily. Our shipping days are Monday through Friday, every week of the year. The cut-off time for shipping products out the same day is at 12:00pm (EST). Beyond that time, we cannot guarantee that your order will be shipped the same day.

Custom orders are processed and shipped according to the size of the order and volume of orders being filled. Due to the high demand of custom orders, it is advised to place orders well ahead of time since each pasta order is custom designed and handmade. Once your order has been processed you will receive an email notification that states your order has been shipped out with a tracking number. We recommend that someone be available to receive the merchandise.

May I Cancel my order?

Orders may be cancelled within 24 hours of placement

(Unless it has already been shipped). Please email

 


 

Your Privacy is our Priority:

Pretty Pasta Company™ will not, under any circumstances, engage in selling, trading, or use of your personal information. Any information that you give to us will be held with care and will not be used in ways that you have not consented to. All sensitive information you provide on this website will be secured via industry standard SSL encryption software to our secure online databases. Phone orders may be kept on a local server which is kept secure both physically and virtually.